A tracking link is supplied in your dispatch email. It will allow you to track your delivery via the delivery courier's website. The delivery courier may contact you by email or text message. This will depend on the delivery option you chose and whether you supplied a mobile phone number in the checkout.
UK delivery couriers may be affected over the Bank Holiday period. However some deliveries may be made at the couriers discretion.
Our aim is to process and pack your order as soon as possible, to get it on its way to you. There is a small amount of time where we may be able to amend your order, however, we are only able to amend certain things. We might be able to amend your address or cancel an item that you have ordered, but, we are NOT able to swap items, add items or change the shipping option. If you wish to amend an order, contact us via support@dermoi.com
Apologies if we made a mistake. Please email our customer care team at support@dermoi.com and we will organise to send out the missing item for you.
Yes, we can. Simply email our customer care team at support@dermoi.com and we will send one out to you.
It's super easy. Just scroll down to the bottom right hand corner of this page. All you have to do is enter your email address and click 'Join Us'.
Only one promotional code can be applied per order. Please check the details of the promotion when you receive it or email our customer care team at support@dermoi.com with your enquiry.
You can enter the promotion code in the ‘Gift card or discount code’ box on the right hand side of the checkout page.
We currently offer free 24 hour delivery on all orders over £100 shipping to the UK. We offer free 48 hour delivery on all orders over £50.
The delivery companies we work with pick up parcels from Monday to Friday between 3pm and 4pm. If you place an order during the weekend, it will be sent out to you on Monday. In this case 24H and 48H delivery refer to the time it takes the post company to process your parcel and get it delivered to your door.
The best way to stay up to date with offers is to sign up to our newsletter and follow us on Instagram. You can also visit our Offers page.
If you prefer to pay in 3 steps or get your products now and pay later, then Klarna may be perfect for you. To learn more about how to pay with Klarna, please click here.
Although men’s skin differs from women’s we all need to maintain the moisturisation and hydration needed for healthy, happy skin. Since men tend to have thicker skin and higher levels of collagen, it can be more prone to hormonal sebum production leading to increased breakouts and blocked pores. With the added factor of hair growth, men need skincare that can address moisture, excess sebum and hydration. We have a Suitable for Men product list which you can view here.
Many of our products are formulated to be safe to use during pregnancy, however we would suggest that you seek advice from your GP, midwife or a qualified aromatherapist before using the products in our range.
Every order is important to us and we want you to feel truly special when you receive your Dermoi delivery so we always take extra care to wrap your products both beautifully and thoughtfully, while making sure everything is eco-friendly. Our Beauty Boxes are designed to be reused again and again. Whether you need beautiful storage or a decoration on your shelf, the Dermoi Beauty box is the perfect gift. Our boxes are made from a mix of recycled and waste paper and are 100% recyclable. All aspects of our packaging are eco-friendly; our bubble wrap is biodegradable and wrapping tissue is recycled and recyclable. Orders over £40 also receive a 100% degradable Dermoi tote bag which can be reused countless times to prevent plastic waste.
Here at Dermoi, we are committed to ensuring that the brands we carry are fully cruelty-free. We only work with brands that share our values and visions. That is why all of our products are cruelty-free, ethically sourced and sustainable. Every product that touches your skin should make a positive difference, especially those which you use daily. We work closely with all of our partner brands and trial all our products before we recommend them to you so that we know that you will see real, long-lasting results with the products you purchase. We believe in a progressive approach to skincare, nurturing and healing skin at a cellular level to encourage permanent positive change. We take pride in guaranteeing this to our clients in their treatments and homecare products. All of the products we stock and use in our treatments are fully cruelty-free.
The sustainability of our business is very important to us. Not only do we wish everyone to have healthy skin, but we also do everything in our power to ensure we contribute to a healthy environment and fair work ethics. We make sure that our supply chains are cruelty-free and that there is no modern slavery or human trafficking.
- 100% recyclable packaging
- All products are cruelty-free
- We offer a wide range of vegan products in our shop
- We are committed to ensuring that there is no modern slavery
- We are transparent about ingredients and formulae
